Privacy policy

Last updated: 18 October 2026

Who we are

Ascend Consultants is a Dutch business registered with the Netherlands Chamber of Commerce (KVK 84001313, VAT NL003905269B20), at Mickey Mousestraat 57, 1336 ZG Almere, the Netherlands. We are responsible for the personal data described in this policy. Questions: joshua@ascendconsultants.nl.

What we collect and why

• When you contact us by email, WhatsApp or Instagram: your name, contact details and what you tell us. We use this to answer you. Legal basis: steps you ask for before a contract.
• When you book a clarity session: your name, email, time zone, answers on the booking form and the booking itself. Booking runs on Cal.com. Legal basis: performing our contract with you.
• When you pay: payments are processed by Stripe. We receive your name, email, amount and payment status. We never see or store your full card details. Legal basis: contract and our legal duty to keep financial records.
• When you become a client: the documents and information needed for your plan, application or study file (for example passport details, CV, financial statements). Legal basis: performing our contract with you.
• When you send a review: your name, route, rating and text. We publish a review only with your permission.
• When you visit the website: Cloudflare Web Analytics counts visits without cookies and without identifying you. Our site sets no tracking cookies. Your language choice is stored only in your own browser.

Who we share it with

We do not sell your data. We share it only where needed to deliver our services:

• Service providers that process data for us: Google Workspace (email), Cal.com (booking and video calls), Stripe (payments) and Cloudflare (website hosting).
• The independent accountant or independent lawyer working on your file, only with your agreement. They are responsible for their own processing.
• Schools, universities or authorities, only when you ask us to submit or prepare something for them.

Some providers may process data outside the European Economic Area. Where they do, they use safeguards recognised under EU law, such as the EU Standard Contractual Clauses.

How long we keep it

Enquiries that do not lead to a contract: up to 12 months. Client files: for as long as needed for your service, then up to 2 years for follow-up questions. Invoices and payment records: 7 years, as required by Dutch tax law.

Your rights

You can ask us to see, correct, delete or export your data, to limit its use, or object to its use. Email joshua@ascendconsultants.nl and we will reply within one month. You can also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.

Security

We keep client documents in secured business accounts with two-step sign-in, share them only with the people working on your file, and delete them when they are no longer needed.

Changes

We may update this policy. The date at the top shows the latest version.